Policies
Shipping & Returns
Up Your Bug ships EMPI and JayCee parts from authorized dealer stock or direct from EMPI Headquarters in Anaheim, CA. All returns and warranty claims are subject to EMPI's published policies.
Shipping Policy
Processing Time
In-stock orders placed before 2:00 PM PT Monday–Friday ship the same business day. Orders placed after 2:00 PM PT or on weekends/holidays ship the next business day. Custom, special-order, or backordered parts may require 3–10 additional business days. You will be notified by email if your order is subject to a delay.
Domestic Shipping (USA)
We ship via UPS, FedEx, and USPS. Standard ground shipping typically delivers in 3–7 business days depending on destination. Expedited (2-day) and overnight options are available at checkout for an additional charge. Free standard shipping on orders over $150 USD (continental USA only).
International Shipping
We ship to Canada, Mexico, Australia, and most of Europe via UPS Worldwide or USPS Priority Mail International. Delivery times vary by destination (typically 7–21 business days). The recipient is solely responsible for all customs duties, import taxes, VAT, and brokerage fees. Up Your Bug is not responsible for delays caused by customs clearance.
Warehouse Dropship — EMPI Anaheim
When a part is not in local dealer stock, your order may be fulfilled directly from EMPI Headquarters, 1411 Edinger Ave, Tustin, CA 92780. Dropship orders follow the same processing and shipping timelines. You will receive a separate tracking number from the EMPI warehouse. Dropship orders are subject to EMPI's standard shipping and return policies.
Order Tracking
A tracking number will be emailed to you as soon as your order ships. You can also view order status in your account dashboard under Order History. If you have not received a tracking number within 2 business days of placing your order, contact [email protected].
Returns & Exchanges
Return Window — 30 Days
EMPI and JayCee parts may be returned within 30 days of delivery for a refund or exchange, provided the part is in original, uninstalled, unmodified condition with all original packaging intact. Parts that show any evidence of installation, modification, or damage will not be accepted for return. This policy mirrors EMPI's standard dealer return policy.
Non-Returnable Items
The following items are non-returnable under any circumstances: electrical components (coils, ignition modules, relays, switches) once packaging is opened; gasket sets and seal kits once packaging is opened; special-order or custom parts; parts that have been cut, drilled, welded, or otherwise modified; and parts purchased as "clearance" or "final sale." When in doubt, contact us before opening the packaging.
How to Start a Return (RMA Required)
Email [email protected] with your order number, the part number, and the reason for return. We will issue a Return Merchandise Authorization (RMA) number within 2 business days. Returns sent without a valid RMA number will be refused and returned to sender at the customer's expense. RMA numbers are valid for 14 days from issuance.
Return Shipping Costs
If the return is due to our error (wrong part shipped) or a confirmed manufacturer defect, we will provide a prepaid return shipping label. For all other returns, the customer is responsible for return shipping costs and assumes all risk of loss or damage in transit. We recommend insured, trackable shipping for parts valued over $50.
Refund Processing
Approved refunds are processed within 5–7 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method only. Original outbound shipping charges are non-refundable unless the return is due to our error or a confirmed manufacturer defect.
Defective or Damaged Parts
If your part arrives damaged in shipping or is confirmed defective, contact us within 7 days of delivery at [email protected] with your order number and clear photos of the damage or defect. We will ship a replacement at no charge or issue a full refund including original shipping — your choice. Damage claims submitted after 7 days may not be accepted.
Core Charges
Certain remanufactured parts (alternators, generators, carburetors, starters) carry a refundable core charge per EMPI policy. The core charge is fully refunded when you return the old core part in rebuildable condition within 30 days of receiving your order. Cores must be drained of fluids, free of cracks, and shipped in the same packaging as the new part. Cores that are damaged beyond rebuild will not receive a refund.
Non-Returnable Items
Electrical components, opened gasket sets, special-order parts, and any part that shows signs of installation cannot be returned. When in doubt, contact us before opening the packaging.
Questions about an order or return? Email [email protected] or call EMPI Tech Support at (714) 830-3040, Mon–Fri 8am–5pm PT.